The Housing Stabilization Case Manager II (HSCM), Healthcare Navigation works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability. The HSCM II works collaboratively with a multi-disciplinary team that assists Veterans and their families to navigate complex resources and processes that can help them achieve their own definition of stability. This position works in the office environment as well as out in the community and in participants’ homes to offer wrap-around services. The HSCM II reports directly to the SSVF Healthcare Navigator.
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the
community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS
is the place for you!
Position Duties & Responsibilities
• Maintain a minimum caseload of high acuity Veteran households who may have healthcare needs as determined by ACCESS procedures.
• Interview and screen, and work with Program Leadership to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Work with Healthcare Navigator on supporting Veterans stabilization plans related to healthcare needs.
• Assist the participant household in setting short-term and long-term goals to obtain a greater level of housing stability and stability in their healthcare needs following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
• Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness. Ensure that participant files are well maintained, and data entry is completed in an accurate and timely manner.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process. Accuracy and attention to detail within all aspects of working with the participant.
• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to hold a high acuity caseload of Veteran households while maintaining effective case management abilities.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
• Excellent computer skills, including proficiency in software programs, including but not limited to Microsoft Office products and web-based applications.
• Must be able to change focus from one area of work to another without losing efficiencies.
• Ability to work flexible hours and sometimes in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• This position requires a work-issued cellphone (in lieu of a cellphone, other similar options are available per the agency Cell Phone Election Form).
• Valid Oregon driver’s license with an acceptable record under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law
requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in
every location in which the company has facilities.