The Landlord Engagement Specialist in Housing Stabilization works as part of a multi-disciplinary team of outreach, intake, case management, and program support working together to address housing stability needs in Jackson County This position will locate and secure permanent housing opportunities, for program participants, as quickly as possible through outreach to landlords, property managers and housing authorities. In addition, the Landlord Engagement Specialist collaborates closely with landlords and participants to mediate landlord-tenant issues to help ensure successful tenancies.
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!
Position Duties & Responsibilities
• Conduct research, outreach, education, and public relations to build a pool of landlords and property management companies interested in renting to program participants.
• Establish and maintain ongoing relationships with landlords, property management companies, and housing authorities.
• Assist in the processing and submission of applications for housing (subsidized and unsubsidized).
• Conduct inspections of potential permanent housing units where program participants will reside.
• Collaborate with program participants’ multi-disciplinary team to best support participants to stability.
• Provide tenant education including Tenant rights and responsibilities and identify housing discrimination signs.
• Maintain a regular and open line of communication with landlords to assess the landlords’ satisfaction with the programs and address any questions or concerns that the landlord may have.
• Respond to complaints from landlords & participants related to housing conditions & provide mediation.
• Document and maintain up-to-date information on services provided to participants in collaboration with the participant’s care team.
• Rent Well Trainer certification or ability to obtain certification within 6 months of hire date.
• Participate in staff meetings and attend training as assigned.
• Prepare and maintain regular activity reports.
• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum 1-year experience working with affordable housing services.
• Minimum 1-year experience providing services to vulnerable populations.
• Have a basic understanding of property management and tenant law.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Excellent oral and written communication skills including interpersonal skills.
• Demonstrated organizational skills and attention to detail.
• Willingness to become a Tenant Educator Trainer with Rent Well or a similar curriculum.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
• Ability to maintain a professional demeanor while working with people in difficult situations.
• This position is required to have a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.