Description
The Veteran Services Lead Housing Stabilization Case Manager works collaboratively with a multi-disciplinary team that assists participants in navigating through complex resources and supports their process toward obtaining and/or sustaining housing. The Veteran Services Lead Housing Stabilization Case Manager engages the participants in the spheres of being independent and working through those barriers that may encumber them as they seek to achieve their own definition of self-sufficiency through Veterans Services programs. This work includes, but is not limited to, aiding with emergency food/housing assistance, and using a holistic approach in long-term, in-depth case management, while teaching life skills for participants to be good tenants/neighbors living in the community. Aiding with transportation arrangements and facilitating access to community resources and amenities is part of the role. This position requires frequent travel between an office setting, participants’ homes, and outreach activities. The Veteran Services Lead Housing Stabilization Case Manager position focuses on case file review, compliance activities, and training. In coordination with the Veterans Services Supervisor, they will direct programming to support participants in efficient and effective ways that lead to housing stability.
About ACCESS
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!
Position Duties & Responsibilities
• Lead the day-to-day task organization within the Veterans Services program.
• Assist the Program Supervisor with the training and monitoring of Housing Stabilization Case Managers and their activities. Maintain oversight of the Housing Stabilization Case Manager progress through the ACCESS-Veterans Services divisional training plan and SSVF Learning Center.
• Interview and screen prospective program participants to determine participant eligibility for Federal and State Assistance programs. This includes but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Lead Veteran by Name List for Jackson County, hosting bimonthly By Name List meetings with community partners in attendance, and ensuring the list is up to date with relevant changes in the current data system.
• Ensure veteran participant caseloads match staff availability. Provide/schedule full coverage of caseloads during case manager absences.
• Review participant files regularly to ensure eligibility requirements are being met.
• Works in conjunction with the Program Supervisor to monitor and evaluate work completed by the Community Support Specialists.
• Provide support to staff in case management, peer support, and outreach to ensure participants receive high-quality assistance.
• Maintain a minimum caseload of families and/or individuals as determined by ACCESS procedures and program needs, including, but not limited to, a caseload of higher acuity cases, escalated cases, or ACCESS employee cases.
• Provide support through positive social interactions with participants in one-on-one settings in order to build mutual trust and build positive relationships. Serve as an advocate for participants and their families to help meet their housing goals. Remain connected to participants after exiting the program to offer additional support as needed.
• Monitor participants’ progress and keep track of their status using prevention techniques to avoid participants ’return to being unhoused.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Take appropriate action to deal with any emergency. With the Program Supervisor's assistance, provide crisis intervention and emotional support through times of emergency.
• Serve as SSVF representative to the Veteran By Name list and Veteran Subcommittee meetings.
Position Requirements
• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Demonstrated ability in leadership, scheduling, and organizational skill set.
• At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Must have excellent interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers, sustain
participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not
limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of areas.
• Ability to work flexible hours outside designated shifts and sometimes in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• A valid Oregon driver’s license with an acceptable record under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
