The Transitional Housing Support Specialist’s focus is to engage individuals and their families who are enrolled in the CCR program and residing in transitional or interim housing. This position will be a main point of contact for individuals residing in transitional housing and who need help connecting to their support network, both within ACCESS as well as other community resources. This position works collaboratively with a multi-disciplinary team including other ACCESS staff members and community partners to support participants to navigate through complex resources and processes. This position will primarily focus on providing resources and referrals to the individuals and families that have experienced loss due to the wildfires and living in transitional or interim housing options.
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If
you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!
Position Duties & Responsibilities
• Be available to support and provide guidance to individuals and households that are residing in transitional or interim housing options.
• Anticipate, identify, and help residents to overcome barriers to meeting goals as defined by their housing stabilization plans.
• Act as a liaison to ACCESS case management and property management staff to match participant needs.
• Make referrals and follow up on referrals to appropriate internal and external resources.
• Establish and maintain positive, productive working relationships with other service providers and community support providers to best serve our fire survivor population n with the goal of providing wrap-around services to assist this population towards housing stability.
• Participate in appropriate training and meetings as directed.
• Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
• Take appropriate action to deal with any participant or potential participant emergency.
• Work with the Program Supervisor, Manager, and Director in identifying outreach opportunities and materials.
• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum 1-year experience in Customer Service-related field.
• Ability to maintain patience and tact when dealing with individuals with barriers as needed to provide information or instruction.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Projecting a positive image of ACCESS and recognizing opportunities to enhance community relations.
• Peer Support Certification preferred and/or a willingness to obtain one.
• Use a trauma-informed communication delivery model when interacting with all clients and fellow staff members.
• Ability to work flexible hours. Willingness and ability to adjust to changing conditions or priorities.
• In addition to working in a typical office environment, the Transitional Housing Support Specialist will be required to work in outside environments and deal with persons who may become challenging to work with due to the barriers they may be experiencing.
• Must be willing to work in poor weather.
• Proven ability to consistently provide ideas, opinions, or information in an articulate, professional way.
• Ability to actively listen to others and demonstrate understanding of other points of view.
• This position is required to have a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• Bilingual in English and Spanish is a requirement. Bicultural is preferred.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.
Equal Employment Opportunity (EEO) Statement
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.