Homeownership Intake Specialist – Bilingual

This position’s primary responsibility will be to provide program support to participants looking to receive services within the Homeownership Center (HOC). This position will also identify housing opportunities for fire survivors and assist with the screening/selection process for housing projects, working closely with ACCESS’ Community Partners. The Homeownership Intake Specialist position will perform a variety of office tasks, including data entry, file maintenance, processing applications, return phone calls, customer support, and other general office duties. This is a grant funded position and the term (length) of the position is dependent upon the funding to cover the position. This position will be reviewed periodically to ensure funding still exists.

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

• Receive and process applications for Homeownership Center programs, including all required documentation.
• Meet with participants in person or via phone to assist with completing applications or determining program eligibility.
• Answer phones and schedule appointments when necessary. Contact participants as needed for various issues or program
• Review documents in accordance with program guidelines and assist participants with collecting and submitting documents as needed. Input accurate information in a timely manner into multiple databases as necessary to comply with various funding sources.
• Complete client files and data entry in an accurate and timely manner, ensuring all confidentially.
• Assist Housing Counselors with the preparation for counseling sessions and assist with client files and follow-ups after counseling sessions.
• Work collaboratively with Developers, Builders, Manufactured Housing Park Owners, and Realtors to stay informed on the availability of homes for sale.
• Assist with managing the waitlist or lottery list for housing projects that ACCESS has partnered on. This position will work closely with those partners to ensure that the project is marketed, and selection of homeowners is done equitably for all fire survivors.
• Market programs and perform outreach to Developers, Realtors, wildfire survivors, or other organizations to educate them on the homeownership programs that ACCES has to offer.
• Coordinate with other resources to provide both internal and external referrals for programs/services to ensure the optimum level of service to clients.
• Assist the Program Supervisor in meeting deadlines and adhering to the applicable program compliance requirements.
• Other duties as assigned by Supervisor including cross training with other Homeownership Center staff.

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum of 2 years direct client contact and/or customer service
• Bilingual in English and Spanish.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Must be able to multitask in a variety of areas. Excellent record keeping and organizational skills.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based
• Excellent oral and written communication skills including interpersonal skills.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.

ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.