Lead Housing Stabilization Case Manager, SSVF

The Lead Housing Stabilization Case Manager works collaboratively with a multi-disciplinary team that assists participants in navigating through complex resources and supports their process toward obtaining and/or sustaining housing. Lead Housing Stabilization Case Manager works to engage the participants in the spheres of being independent and working through those barriers that may encumber them as they seek to achieve their own definition of self-sufficiency through Veterans Services programs. This work includes, but is not limited to, aiding with emergency food/housing assistance, and using a holistic approach in long-term, in-depth case management, while teaching life skills for participants to be a good tenants/neighbors living in the community. Aiding with transportation arrangements and facilitating access to community resources and amenities is part of the role. This position requires frequent travel between an office setting, participant’s homes, and outreach activities. The Lead Housing Stabilization Case Manager position focuses on case file review, compliance activities and training. In coordination with the Veterans Services Supervisor, they will direct programming to support participants in efficient and effective ways that lead to housing stability.

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

• Lead the day-to-day task organization within Veterans Services
• Assist the Program Supervisor with the training and monitoring of Community Support Specialists and their Maintain oversight of Community Support Specialist progress through the ACCESS-Veterans Services divisional training plan and SSVF Learning Center.
• Interview and screen prospective program participants to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined
• Lead Veteran By Name List for Jackson County, hosting bimonthly By Name List meetings with community partners in attendance, and ensure list is up to date with relevant changes in current data system.
• Ensure veteran participant caseloads match staff Provide/schedule full coverage of caseloads during case manager absences.
• Review participant files regularly to ensure eligibility requirements are being
• Works in conjunction with the Program Supervisor to monitor and evaluate work completed by the Community Support Specialists.
• Provide support to staff in case management, peer support and outreach to ensure participants receive ahigh quality of assistance.
• Maintain a minimum caseload of families and/or individuals as determined by ACCESS procedures and program needs, including, but not limited to, a caseload of higher acuity cases, escalated cases, or ACCESS employee cases.
• Provide support through positive social interactions with participants in one-on-one settings in

order to build mutual trust and build positive relationships. Serve as an advocate for participants and their families to help meet their housing goals. Remain connected to participants after exiting the program to offer additional support as needed.

• Monitor participants’ progress and keep track of their status using prevention techniques to avoid participants ’return to being unhoused.
• Refer participants to other ACCESS programs and external resources as
• Take appropriate action to deal with any With Program Supervisor assistance, provide crisis intervention and emotional support through times of emergency.
• Serve as SSVF representative to the Veteran by Name list and Veteran Subcommittee

• Belief in ACCESS’ mission to help provide food, warmth, and shelter.
• Demonstrated ability in leadership, scheduling, and organizational skill
• At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
• Must have excellent interpersonal, written communication, and oral communication
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of
• Ability to work flexible hours, outside of designated shift and at times in poor Willingness and ability to adjust to changing conditions or priorities.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”