Lead Housing Stabilization Case Manager – CCR

This position is responsible for overseeing and coordinating the daily task organization of the program and the Community Resilience case management staff to assist families support participants and families who have been impacted by the fires to gain or maintain housing stability. A Lead Housing Stabilization Case Manager works to engage the populations such as seniors, disabled, and our most vulnerable neighbors who are unhoused or at-risk of becoming unhoused. The ideal candidate has experience working with issues related to houselessness, substance abuse, mental health, and a history of trauma. This position will lead the team of Community Resilience case managers to locate and secure permanent housing opportunities for our participants while providing a high-level trauma-informed, coordinated care.

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

• Leading the day-to-day task organization within the program.
• Assist the Program Supervisor with the training, monitoring, and evaluation of employees on the Working in conjunction with the Program Supervisor to monitor and evaluate work completed by employees within the program. Review caseload to match the staff availability, and accuracy of staff work.
• Provide support to staff in case management to ensure participants receive a high quality of assistance.
• Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Maintain a minimum caseload of families and/or individuals as determined by ACCESS procedures.
• Provide support through positive social interactions with participants in one-on-one settings in order to build mutual trust and build positive  relationships. Serve as an advocate for participants and their families to help meet their housing Remain connected to participants after exiting the program to offer additional support as needed.
• Monitor participants’ progress and keep track of their status using prevention techniques to avoid falling back into homelessness.
• Ensure that participant files for all staff are maintained and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process. Accuracy and attention to detail within all aspects of working with the participant, including but not limited to: keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Take appropriate action to deal with any homeless With clinical social worker assistance, may provide crisis intervention and emotional support through times of emergency.
• Administer the day-to-day scheduling of the program in conjunction with the supervisor of the Oversee any scheduling conflicts or issues that may arise within the program.

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Demonstrated ability in leadership, scheduling, and organizational skill set.
• At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of areas.
• Ability to work flexible hours, and at times in poor Willingness and ability to adjust to changing conditions or priorities.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”